Refund Policy
Last updated: 26 May 2026
Deadly Dispatch is a one-time purchase that unlocks all base levels, with access granted immediately. Because it's digital content delivered instantly, purchases are generally final — but if you bought it by mistake and tell us quickly, we'll make it right.
Accidental purchases — our one-hour rule
We'll refund a purchase made by mistake if you tell us within one hour (60 minutes) of completing it. Email support@deadlydispatch.com from the address you used at checkout, include your Paddle order or receipt number, and let us know it was an accidental purchase.
This one-hour window runs from the time your payment is completed. After it has passed, we generally can't offer a refund, since you've had access to the full base game. This goodwill policy is in addition to — and doesn't limit — the statutory rights described below.
Immediate access & your right to cancel
When you buy Deadly Dispatch you get access to the digital content straight away. By completing the purchase and starting to play, you ask us to supply that content immediately and you acknowledge that the standard 14-day "cooling-off" right of withdrawal under EU and Maltese consumer law no longer applies once access has begun. Our one-hour goodwill window above is offered on top of this.
Faulty or not-as-described
Your statutory consumer rights always remain. If the game is faulty, doesn't work, or is materially not as described, and we're unable to fix the problem within a reasonable time, you may be entitled to a refund under Maltese and EU consumer law — regardless of the one-hour window. Get in touch and we'll sort it out.
If we discontinue the game
Deadly Dispatch may be discontinued in the future — see our Terms & Conditions. If we permanently discontinue it within six months of your purchase, we'll refund what you paid; just email support@deadlydispatch.com. After six months a refund won't usually apply, as you'll have had extended access to the game — but this never overrides your statutory consumer rights.
How refunds are processed
Payments for Deadly Dispatch are handled by Paddle as merchant of record, so approved refunds are issued through Paddle back to your original payment method. Banks and card providers usually take a few business days to show the refund. Once a refund is issued, your entitlement to the unlocked game is withdrawn.
How to request a refund
- Email support@deadlydispatch.com.
- Use the same email address you used at checkout, if you can.
- Include your Paddle order or receipt number (it's in the receipt email Paddle sent you).
- Tell us briefly why you're requesting the refund — for accidental purchases, send this within one hour.
We may ask for proof of purchase to locate your order, since we don't keep user accounts.
Duplicate or unauthorised charges
If you think you were charged twice or see a charge you didn't authorise, contact support@deadlydispatch.com and we'll investigate with Paddle and put it right.
Changes & contact
We may update this policy from time to time; the "Last updated" date above will change. This policy works alongside our Terms & Conditions. Questions? Contact Monochrome Ltd at support@deadlydispatch.com.