Refund Policy

Accidental purchases — our one-hour rule

This one-hour window runs from the time your payment is completed. After it has passed, we generally can't offer a refund, since you've had access to the full base game. This goodwill policy is in addition to — and doesn't limit — the statutory rights described below. It applies to purchases made on the web through Paddle; for purchases made in the iOS app, see the App Store section below.

Purchases made in the iOS app (App Store)

If you bought the unlock inside the iOS app, your payment was processed by Apple through the App Store, and refunds for those purchases are handled by Apple — we aren't able to issue them ourselves. Request one at reportaproblem.apple.com (sign in with the Apple Account you used to buy); Apple decides these requests under its own policies. If you bought by mistake, request it quickly — and feel free to email support@deadlydispatch.com too, and we'll help however we can. Your statutory consumer rights are unaffected.

Immediate access & your right to cancel

When you buy Deadly Dispatch you get access to the digital content straight away. By completing the purchase and starting to play, you ask us to supply that content immediately and you acknowledge that the standard 14-day "cooling-off" right of withdrawal under EU and Maltese consumer law no longer applies once access has begun. Our one-hour goodwill window above is offered on top of this.

Faulty or not-as-described

Your statutory consumer rights always remain. If the game is faulty, doesn't work, or is materially not as described, and we're unable to fix the problem within a reasonable time, you may be entitled to a refund under Maltese and EU consumer law — regardless of the one-hour window. Get in touch and we'll sort it out.

If we discontinue the game

Deadly Dispatch may be discontinued in the future — see our Terms & Conditions. If we permanently discontinue it within six months of your purchase, we'll refund what you paid; just email support@deadlydispatch.com. After six months a refund won't usually apply, as you'll have had extended access to the game — but this never overrides your statutory consumer rights.

How refunds are processed

Payments for Deadly Dispatch on the web are handled by Paddle as merchant of record, so approved refunds are issued through Paddle back to your original payment method. Purchases made in the iOS app are refunded by Apple through the App Store process described above. Banks and card providers usually take a few business days to show the refund. Once a refund is issued, your entitlement to the unlocked game is withdrawn.

How to request a refund

• Email support@deadlydispatch.com.
• Use the same email address you used at checkout, if you can.
• Include your Paddle order or receipt number (it's in the receipt email Paddle sent you).
• Tell us briefly why you're requesting the refund — for accidental purchases, send this within one hour.

We may ask for proof of purchase to locate your order, since we don't keep user accounts.

Duplicate or unauthorised charges

If you think you were charged twice or see a charge you didn't authorise, contact support@deadlydispatch.com and we'll investigate with Paddle and put it right. For charges made through the App Store, report them to Apple at reportaproblem.apple.com.

Changes & contact

We may update this policy from time to time; the "Last updated" date above will change. This policy works alongside our Terms & Conditions. Questions? Contact Monochrome Ltd at support@deadlydispatch.com.