Support
Stuck on a purchase, hit a bug, or just have a question? Everything below comes down to one address — a human reads every email.
Contact us
Email support@deadlydispatch.com for anything — purchases, refunds, technical trouble, bug reports or feedback. We aim to reply within two business days.
To help us fix things faster, include what you can of:
- what happened, and what you expected to happen;
- your device and browser (on the web) or device and iOS version (in the app);
- a screenshot or screen recording, if you have one;
- your Paddle order or receipt number, for anything purchase-related.
Refunds & billing
The full details are in our Refund Policy. The short version:
- Bought on the web by mistake? Email us within one hour of the purchase and we'll refund it.
- Bought inside the iOS app? Those payments are handled by Apple, so refunds go through reportaproblem.apple.com.
- Web payments are processed by Paddle, our merchant of record — so the charge on your card statement comes from Paddle, not from us.
- See a duplicate or unrecognised charge? Email us and we'll investigate with Paddle and put it right.
Restore your purchase
Deadly Dispatch doesn't use accounts — your unlock is stored on your device. If you've switched devices or cleared your data:
- On the web: restore access with your Paddle order details — they're in the receipt email Paddle sent you. Lost the receipt? Email support@deadlydispatch.com and we'll track your order down.
- In the iOS app: tap Restore Purchase while signed in with the same Apple Account you bought with.
Common fixes
- Game won't load or runs badly on the web: update to the latest version of Chrome, Edge, Firefox or Safari, close spare tabs, and try pausing browser extensions that block scripts — they can stop the game from loading.
- Still stuck? Try another browser or device — it helps us narrow down where the problem is, so mention it when you email.
- Trouble in the iOS app: update the app and iOS to the latest versions, force-quit and relaunch, and if all else fails restart your device.
- Progress: your progress is saved on your device, so clearing your browser's site data can reset it. Your purchase is never lost though — see the restore steps above.
Report a bug or send feedback
Deadly Dispatch is in active development, and bug reports genuinely shape what gets fixed next. Email support@deadlydispatch.com with what you did, what you expected, and what happened instead — plus your device details and a screenshot or recording if you can grab one. Ideas and feedback are just as welcome; we read all of it.
Legal & company
Deadly Dispatch is operated by Monochrome Ltd, a company registered in Malta. The paperwork lives here: Terms & Conditions, Privacy Policy and Refund Policy.